Privacy Policy
What we collect, why, who processes it, and the choices you have.
The short version: we collect what we need to run your account, store your work and bill you. Your projects are private, and we don’t sell your data or use your work to train AI models. AI features only send material to a provider when you ask for them, and you can download or delete your work, or your whole account, at any time.
1. Who we are
Vunoblade™ (“Vunoblade”, “we”, “us”) runs vunoblade.com and the Vunoblade studio. Vunoblade is a trade name; it is not yet a separately formed company. For anything about your data, contact customerservice@vunoblade.com or the contact form.
2. What we collect
- Your account: your name, email address, password (stored only as a salted scrypt hash, never in readable form), handle, the optional profile details you add (bio, website, role, color) and when you joined.
- Signing in and connecting: a session cookie, and for API keys and connected apps, a hash of the key or token, its name, permissions and when it was last used. We never store full keys.
- Your work: your projects, the media you upload (video, audio and images), thumbnails, the prompts and reference images you send for generation, the files that come back, and a record of each Vuno pass (your request, what it changed, the credits it used and the last frame it looked at).
- Billing: your Stripe customer id, plan, billing interval, subscription status and renewal date, plus your credit balance and a ledger of credits granted, spent and returned. Stripe collects your payment details, billing address and any tax ID on its own pages; we never see your full card number.
- Messages: what you send through the contact form (name, email address, topic and message, plus your account id and plan if you are signed in) and any email you exchange with us.
- Technical data: to deliver and protect the site, our host processes request data such as your IP address, browser and the pages you request. We use IP addresses for rate limiting and security, and keep application logs of errors and request ids for troubleshooting.
3. How we use it
- to run your account and the studio: save your projects, store your media, and show you your work;
- to bill you, grant and track credits, and send receipts and invoices (through Stripe);
- to run the AI features you ask for;
- to answer your messages and help you;
- to keep the Service secure, prevent abuse and enforce our Terms;
- to meet legal, tax and accounting obligations.
We don’t sell your personal information, share it for advertising, or use your projects, uploads or prompts to train AI models. We don’t use advertising or third-party analytics trackers.
4. AI features
- Vuno sends your request and the open artwork (its layers, animation, notes and the frames it renders to check its work) to Anthropic’s Claude API, and its edits come back into your project.
- Generation and Split into layers send your prompt, and a reference image if you choose one, or the image you split (with the names of the parts you want, and an outline of them), to fal.ai, which runs the model you picked (made by Google, Kuaishou, ByteDance, OpenAI, Alibaba Qwen, Meta and Bria) and returns the result.
- Connected apps and API keys that you set up (for example a Claude or ChatGPT connector) can read and change your projects with the permissions you grant. What those apps do with your data is covered by their own policies.
- Nothing is sent to an AI provider unless you run one of these features.
7. How long we keep it
- Your account, projects, media and Vuno pass records: until you delete them or your account.
- Reference images you upload for generation: 1 day. Generated files: 7 days, by which time they are in your project if you kept them. Generation records: 90 days.
- Sign-in sessions: up to 7 days.
- Billing records: Stripe keeps customer and invoice records for as long as tax and accounting law requires, even after you delete your account.
- Contact messages: as long as we need them to help you and keep a record of our conversation.
- Deleted data can remain in our providers’ recovery systems for a short time (up to about 30 days) before it is gone for good.
8. Your choices and rights
- Download your work from the studio as portable project backups, or through the API.
- Update your profile at any time, and change your password under Security.
- Delete a project from your workspace, or your whole account under Security. Deleting your account cancels your subscription and removes your projects, media and account data.
- For anything else, including a copy of your data or a correction, write to customerservice@vunoblade.com. We answer within 30 days.
Depending on where you live (for example in the European Union, the United Kingdom or California), you may have further rights, such as to object to or restrict some processing, or to complain to a data protection authority. We will honor the rights that apply to you. Where the law requires a legal basis, we rely on our contract with you, our legitimate interest in running a secure service, your consent where we ask for it, and our legal obligations.
9. Security
Connections are encrypted with HTTPS. Passwords are hashed with scrypt, and API keys and session tokens are stored only as hashes. Each account’s projects and media are kept separate, and every request is checked against the account that owns the data. No system is perfectly secure; if we learn of a breach that affects you, we will tell you as the law requires.
10. Children
Vunoblade is not for children under 13 (or under the age your local law sets, if higher), and we don’t knowingly collect their personal information. If you believe a child has given us their information, write to customerservice@vunoblade.com and we will delete it.
11. Where data is processed
Our providers run infrastructure around the world, so your information may be processed outside the country where you live, including in the United States. Where the law requires, we rely on our providers’ safeguards for these transfers.
12. Changes to this policy
We will post any change here with a new date, and tell you by email or in the app before a material change takes effect.
13. Contact
Vunoblade™ · customerservice@vunoblade.com or the contact form.